# palmER

> palmER (palm-er.com) is physician-developed AI software for emergency medicine and urgent care: palmER AI Suite for AI-powered documentation with ambient scribing, and the palmEM AI mobile reference app.

palmER AI Suite is a HIPAA-compliant, web-based AI documentation platform built by board-certified emergency physicians. It features ambient scribing, AI-generated HPI, Physical Exam, and MDM notes, clinical decision support, and integrated EM reference tools. Designed for emergency medicine and urgent care clinicians, it cuts charting time up to 80% while creating more defensible documentation. palmEM AI is an award-winning mobile emergency medicine quick reference app with an intelligent clinical assistant.

## Quick Facts

- Company: palmER
- Site: https://www.palm-er.com
- Products:
  - palmER AI Suite — web-based AI documentation + ambient scribing for emergency medicine. $199/month, 30-day free trial, no credit card required to start.
  - palmEM AI — mobile EM reference app for iOS, Android, and Web with an integrated AI clinical assistant.
- Audience: Emergency medicine and urgent care clinicians (attendings, residents, PAs, NPs, medical students)
- Founded by: board-certified emergency physicians
- Compliance: HIPAA-compliant by design, BAA included in standard terms, AES-256 encryption at rest, TLS 1.2+ in transit, US-only data centers, no human-listenable audio retained, automatic patient-data deletion within 48 hours, no data used for AI training, no data sold
- EMR integration: works alongside any EMR via copy/paste — no integration or IT setup required
- Key claim: cuts charting time up to 80%; users report saving 1–2 hours per shift
- Pricing details (machine-readable): https://www.palm-er.com/pricing.md

## Main content

- [palmER AI Suite and palmEM AI](https://www.palm-er.com/): Site root and product selector for palmER AI Suite and palmEM AI.
- [palmER AI Suite: Emergency Medicine Documentation, Reinvented](https://www.palm-er.com/palmer): Main marketing page for palmER AI Suite. AI documentation and ambient scribing built for emergency medicine and urgent care. Auto-generate HPI, Exam, and defensible MDM notes in seconds. Cut charting time up to 80%.
- [palmEM: The Ultimate Emergency Medicine Quick Reference App](https://www.palm-er.com/palmem/index.html): Award-winning emergency medicine mobile app with advanced AI for clinical decision support and quick reference.
- [palmER AI Suite — Pricing (machine-readable)](https://www.palm-er.com/pricing.md): Structured pricing, plan limits, included features, and compliance summary for AI agents and programmatic comparison.
- [palmER AI Suite and palmEM AI User Guides](https://www.palm-er.com/support/docs/): Complete documentation hub for both products.
- [palmER AI Suite Platform](https://platform.palm-er.com/): Sign in / sign up to use palmER AI Suite.
- [palmER Status](https://status.palm-er.com/): Real-time status and uptime for palmER AI Suite and palmEM AI.

## About

- [About palmER AI Suite](https://www.palm-er.com/palmer/about): Why board-certified EM physicians built palmER AI Suite — the founding story, mission, and team.

## Pricing

- [Pricing | Relief Is Here - Start Your Free Trial](https://www.palm-er.com/palmer/pricing): Human-readable pricing page. $199/month with a 30-day free trial. Just $1–2 per hour to reclaim your time and create bulletproof medicolegal documentation.

## Security & Compliance

- [Security & HIPAA Compliance](https://www.palm-er.com/site/security): How palmER AI Suite protects PHI — HIPAA-first architecture, encryption, BAA, monitoring, US data centers, zero-incident track record since 2011.

## Frequently Asked Questions

- [palmER AI Suite | Frequently Asked Questions](https://www.palm-er.com/palmer/faq): 16 detailed Q&As covering ambient scribing, MDM Assistant, HIPAA, EMR compatibility, pricing, free trial, and more.

## Guides and Tutorials

- [Overview of palmER AI Suite](https://www.palm-er.com/support/docs/palmer-ai-suite/introduction/overview): Cut charting time up to 80% with AI-powered documentation and ambient scribing built for emergency medicine.
- [Key Features and Benefits of palmER AI Suite](https://www.palm-er.com/support/docs/palmer-ai-suite/introduction/key-features-and-benefits): Ambient Scribing, MDM generation, HPI/Exam Assistants, Chart View, Patient Management — the headline features.
- [Getting Started with palmER AI Suite](https://www.palm-er.com/support/docs/palmer-ai-suite/getting-started/getting-started-with-palmer): Quick-start guide for the MDM, HPI, Exam, and Ambient Scribing tools.
- [Installation and Accounts for palmER AI Suite](https://www.palm-er.com/support/docs/palmer-ai-suite/getting-started/installation-and-accounts): Account setup and free trial signup. No downloads — runs in any modern browser.
- [Ambient Scribing](https://www.palm-er.com/support/docs/palmer-ai-suite/features/ambient-scribing): Lead value prop — palmER captures the patient encounter and generates HPI and Physical Exam notes automatically.
- [MDM Assistant](https://www.palm-er.com/support/docs/palmer-ai-suite/features/mdm-assistant): Lead USP — generates defensible Medical Decision Making notes from a pasted chart, including differential diagnosis, risk stratification, and E/M billing support.
- [Overview of palmEM](https://www.palm-er.com/support/docs/palmem/introduction/overview): Mobile emergency medicine quick reference for iOS, Android, and Web.
- [Key Features and Benefits of palmEM](https://www.palm-er.com/support/docs/palmem/introduction/key-features-and-benefits): What palmEM AI does for ED clinicians at the bedside.
- [Getting Started with palmEM AI](https://www.palm-er.com/support/docs/palmem/getting-started/getting-started-with-palmem): How to install palmEM and use the AI clinical assistant.
- [Installation and Accounts for palmEM](https://www.palm-er.com/support/docs/palmem/getting-started/installation-and-accounts): Get started with palmEM — install and account setup.

## Contact

- [Contact palmER](https://www.palm-er.com/site/contact): Sales, demos, and support inquiries.

## Optional

These items add depth but can be skipped under context constraints.

### Additional palmER AI Suite features

- [HPI Assistant](https://www.palm-er.com/support/docs/palmer-ai-suite/features/hpi-assistant): Generate complete, structured HPIs from brief clinical summaries.
- [Physical Exam Assistant](https://www.palm-er.com/support/docs/palmer-ai-suite/features/physical-exam-assistant): Generate complaint-specific physical exam documentation in seconds.
- [Chart View & Chat View](https://www.palm-er.com/support/docs/palmer-ai-suite/features/chart-view): Review and refine AI-generated documentation in unified or conversational view.
- [Chart CheckER](https://www.palm-er.com/support/docs/palmer-ai-suite/features/chart-analysis): Pre-sign chart analysis — flags documentation gaps, billing opportunities, and medico-legal vulnerabilities.
- [ConsultER](https://www.palm-er.com/support/docs/palmer-ai-suite/features/consult-scripter): Generate structured, specialty-specific consult call scripts.
- [Patient Management](https://www.palm-er.com/support/docs/palmer-ai-suite/features/patient-management): Multi-patient panel with documentation status tracking.
- [palmEM AI Clinical Reference inside palmER](https://www.palm-er.com/support/docs/palmer-ai-suite/features/palmem-ai-reference): Use the palmEM AI knowledge base directly within palmER AI Suite.
- [palmER Colab](https://www.palm-er.com/support/docs/palmer-ai-suite/features/palmer-colab): Contextual sidebar AI for clinical questions and discharge instructions.
- [Snippets](https://www.palm-er.com/support/docs/palmer-ai-suite/features/snippets): One-click insert for repeated phrases (attestations, templates).
- [Documentation Preferences](https://www.palm-er.com/support/docs/palmer-ai-suite/features/documentation-preferences): Customize how palmER AI generates notes — terminology, formatting, institution specifics.
- [Chat Editing and Branching](https://www.palm-er.com/support/docs/palmer-ai-suite/features/chat-editing-and-branching): Edit any chat message and branch between versions to refine output.

### Additional palmEM AI features

- [Searching palmEM](https://www.palm-er.com/support/docs/palmem/features/searching-palmem): Search functionality for fast clinical lookups.
- [The Home Screen](https://www.palm-er.com/support/docs/palmem/features/the-home-screen): palmEM main interface and key components.
- [AI Reference](https://www.palm-er.com/support/docs/palmem/features/ai-reference): The intelligent emergency medicine assistant inside palmEM.
- [Notes](https://www.palm-er.com/support/docs/palmem/features/notes): Personal notes on any topic.
- [Bookmarks](https://www.palm-er.com/support/docs/palmem/features/bookmarks): Save and organize favorite topics.

### Troubleshooting

- [palmER AI Suite — Common Issues](https://www.palm-er.com/support/docs/palmer-ai-suite/troubleshooting/common-issues): Slow AI responses, login problems, browser compatibility.
- [palmER AI Suite — Microphone Setup](https://www.palm-er.com/support/docs/palmer-ai-suite/getting-started/microphone-setup): Microphone permissions for Chrome, Safari, Firefox, and mobile.
- [palmER AI Suite — Recording & Microphone Troubleshooting](https://www.palm-er.com/support/docs/palmer-ai-suite/troubleshooting/recording-issues): Fix microphone permissions, recording failures, and transcription issues across iOS, Android, and desktop browsers.
- [palmEM — Common Solutions](https://www.palm-er.com/support/docs/palmem/troubleshooting/common-solutions): Quick fixes for frequently encountered issues.
- [palmEM — AI Not Responding as Expected](https://www.palm-er.com/support/docs/palmem/troubleshooting/ai-reference-not-responding): Troubleshooting for palmEM AI functionality issues.
- [palmEM — Resolving Login Problems](https://www.palm-er.com/support/docs/palmem/troubleshooting/resolving-login-problems): Login issue troubleshooting.
- [palmEM — Migrating Saved Notes](https://www.palm-er.com/support/docs/palmem/troubleshooting/migrating-saved-notes): Transitioning from legacy versions of palmEM.
- [palmEM — Legacy User Subscriptions](https://www.palm-er.com/support/docs/palmem/troubleshooting/legacy-user-subscriptions): Information for users who purchased palmEM before the subscription model.

### Legal

- [Privacy Policy](https://www.palm-er.com/site/privacy-policy): Data collection, usage, and security practices for palmEM AI and palmER AI Suite.
- [Terms of Service](https://www.palm-er.com/site/terms-of-service): Usage terms, user responsibilities, and service agreements.

### Referral Program

- [palmER Referral Program | Earn by Sharing](https://www.palm-er.com/palmer/referral-program): Earn $100 signup bonuses plus monthly recurring payments for 12 months per referral.
- [palmER Referral Program Agreement](https://www.palm-er.com/palmer/referral-program/referral-program-agreement): Commission structure, eligibility, and payment terms.

### Full content (single-file, machine-readable)

- [palmER llms-full.txt](https://www.palm-er.com/llms-full.txt): Full markdown bodies of priority pages (palmER, About, Pricing, Security, FAQ, key feature docs) concatenated for AI ingestion in one fetch.