Freed AI Scribe Review: What Does an ED Shift Still Need?

Freed has a specific emergency department offer. What it promises is a SOAP note with codes, the format of a clinic visit rather than an ED chart. palmER is built for the work that continues after the conversation, including the MDM, clinical questions, consult call, chart review, and discharge paperwork.

palmER helps you finish the chart and the work around it. Paste the clinical record to build the MDM, prepare the consult before you call, check the chart before you sign, and generate the patient's discharge documents. Every tool is included in one subscription, with individual access and copy/paste beside any EMR.

Try every palmER tool free for 30 days. No credit card. No automatic billing.

Look for the MDM

palmER gives the MDM its own assistant and puts consult preparation, clinical questions, chart review, and patient documents alongside it. You can use those tools throughout an active workup and return to the right patient after the next interruption.

Freed's ED Scribe page describes SOAP notes, ICD-10/CPT codes, and customizable templates. A SOAP note is a clinic format, and those public ED materials do not describe a dedicated MDM that brings together the differential, data reviewed, risk, reassessments, consult recommendations, and disposition.

Freed also offers EHR Push, a Chrome extension for transferring notes into browser-based EHRs. palmER uses copy and paste: you review the output and place it in your chart. The decision is how much of your clinical work the tool helps complete before that transfer.

The part of the shift after the note

The MDM is where the chart has to explain the care, not just record the conversation. In a busy ED, the relevant inputs may include the initial history, serial examinations, repeat vital signs, lab and imaging results, treatment response, consultant recommendations, and the reason for the final disposition.

palmER's MDM Assistant starts with the chart. Paste in the information you already have, and palmER drafts a structured MDM with the clinical reasoning, differential, data reviewed, risk, and disposition rationale. You review it, correct it, and copy the final text into the EMR. You do not have to write the reasoning in a separate prompt before the tool can use it.

The rest of the shift has its own bottlenecks. ConsultER organizes the details for a specialty call. Chart CheckER reviews the chart before sign-off for documentation gaps. DischargER creates patient instructions, work notes, and school notes. Patient tracking helps you return to active encounters after an interruption, and the palmEM reference keeps emergency medicine answers close to the chart.

That is the practical difference between an ED scribe and an ED documentation workspace. The first job is getting words from the encounter into a note. The second is keeping the whole shift moving when the note is only one of several unfinished tasks.

Freed pricing and access

palmER includes every tool for $199 per month, or $49 per month for approved students and residents. The 30-day trial gives you the full Suite without a credit card or automatic billing.

Freed's pricing page separates access by plan:

Freed's Starter and Core prices buy notes; Premier adds EHR push. None of the three lists the ED MDM, consult preparation, chart review, or discharge documents that palmER includes for $199. Freed's trial runs 7 days; palmER's runs 30 without a card.

What the public privacy pages say

palmER never stores ambient encounter audio. Transcripts, drafts, edits, and questions automatically delete within 24 hours, and patient data is not used to train AI models. The security page explains the policy.

Freed's security page says patient recordings are saved until the note is completed and then automatically deleted. It says notes can be deleted manually or configured for 30-day auto-deletion. The same page says Freed's AI is trained on de-identified notes.

The Platform Terms of Use add an important qualification. They permit submitted data to be used to analyze, update, improve, and train AI or machine-learning models when consent is provided through platform settings. The terms describe retention for 30 days or the agreement term, with seven additional backup days for the 30-day option.

Those statements cover different layers of the product, so read them together. “The recording is deleted after the note is completed” does not answer how long notes, drafts, or backups remain. A training statement on a security page does not erase a permission in the platform terms. Ask specifically about audio, transcripts, drafts, backups, and model-improvement settings.

Give the whole shift a workspace

Choose palmER when the chart has to carry more of the shift. You can move from ambient HPI and Physical Exam notes to a structured MDM, then to a consult call, chart review, clinical question, or discharge document without assembling separate tools. The product was built by emergency medicine physicians for the interruptions and unfinished work that make ED documentation hard.

Put palmER to work on your next shift

The price of a scribe is not the only number to compare. Count the MDM you still have to write, the consult you still have to prepare, and the chart review you still have to remember before sign-off.

Try palmER free for 30 days, with no credit card and no automatic billing. Read the palmER vs Freed article for the head-to-head, then see the full palmER vs Freed comparison for the feature table and source links.