palmERCleo Health.palmER.
Cleo's Encounter Intelligence measures encounters against your organization's priorities. palmER helps you finish the work: your MDM, clinical questions, consult calls, and discharge papers.
Cleo's Encounter Intelligence measures encounters against your organization's priorities.
Cleo combines acute-care documentation with charge capture, coding, and organization-configured feedback on clinician behavior and documentation. Its Encounter Intelligence module emphasizes patient-experience behaviors, quality initiatives, revenue capture, and dashboards tracking engagement with feedback. Cleo also offers individual clinician subscriptions and explicitly supports ED MDM and multiple patients.
palmER helps you finish the work: your MDM, clinical questions, consult calls, and discharge papers.
palmER was built by emergency medicine physicians who use it on their own shifts. Try it on your next one: 30 days free, no credit card, no IT project.
You signed one note. What else still exists?
Cleo configures retention around your organization's requirements. palmER keeps nothing.
Audio, transcripts, drafts, edits, and the questions you asked can all outlive the note you signed. Whatever is kept can be requested in litigation, and none of it was in the chart.
What the public documents say.
Cleo's security FAQ says PHI and customer-data retention is configurable around organization requirements, with deletion on request or at contract end. Its privacy policy defers patient-data handling to contractual agreements and says its AI service providers cannot use submitted data to train their models. It does not publish a fixed deletion window for each of audio, transcripts, drafts, and edits.
What palmER retains.
Nothing. Audio is never saved, and your transcripts, drafts, edits, and questions are deleted within 24 hours. Patient data is never used to train AI models.
palmER and Cleo Health compared.
Ambient Listening is a core acute-care product.
Ambient Scribe auto-generates HPI and Physical Exam from live encounters; audio is transcribed and immediately discarded.
Generates personalized acute-care notes; separate HPI and Physical Exam assistants are not described on the reviewed pages.
Dedicated HPI and Physical Exam Assistants with complaint-specific positives and negatives.
Advertises EHR integration opportunities; availability for a specific EHR and subscription must be established separately.
Works alongside any EMR without requiring an integration.
Individual clinicians: 50 free patients; $199/month after the trial. A resident discount is advertised without an amount; group and hospital pricing varies.
Two tiers publicly listed: Clinician at $199/month and Trainee at $49/month for verified students and residents.
50 free patients on the pricing page; the public signup page says no credit card required.
30-day free trial, no credit card required.
Purpose-built for acute care, including emergency medicine and hospitalists.
Built specifically for emergency medicine and urgent care by emergency physicians.
Emergency medicine is an explicit audience alongside hospitalists, groups, and health systems.
Emergency and urgent care medicine.
Publishes MDM that updates with additional note context, including re-evaluations and consults. Comparative output quality has not been tested.
Writes a structured MDM from the chart: differential, data reviewed, risk, clinical reasoning, and disposition.
Reviewed pages describe adding context to notes, but do not establish a standalone chart-paste-to-MDM tool.
Paste the completed chart to build the MDM from the full encounter.
Encounter Intelligence describes high-risk presentation flags and clinical decision-score prompts; a structured differential tool is not described.
Most Serious and Most Likely differential panels generate alongside the MDM.
The clinician page explicitly describes multi-patient management.
Tracks active and completed patients as multiple workups progress throughout the shift.
Re-evaluations and consults can be added to a single visit note; the reviewed pages do not establish an equivalent unified chart view.
Unified Chart View renders HPI, Exam, and MDM together for review and refinement.
Context-aware MDM and feedback are documented; a clinician-led conversational assistant is not described on the reviewed pages.
palmER Colab side panel inherits patient and conversation context automatically.
Handoff notes and documentation of consults are advertised; a dedicated script for an upcoming consult call is not described.
ConsultER generates structured specialty consult scripts.
Clinical decision-score prompts, high-risk flags, and coding feedback are documented. These do not establish the same scope as palmER's clinician-requested whole-chart review.
Reviews the chart for missing or incomplete documentation before you sign.
An integrated emergency medicine reference product is not described on the reviewed pages.
Integrated palmEM AI knowledge base for instant EM clinical reference.
The security FAQ describes configurable retention and deletion on request or at contract end. No fixed public window is stated for each encounter artifact.
Encounter audio is not stored. Patient data automatically deletes within 24 hours and is not used to train AI models.
Which one fits your shift?
palmER puts your MDM, clinical questions, consult calls, chart review, and discharge papers in one workspace for $199/month. Cleo's Encounter Intelligence emphasizes organization-configured behavior feedback, quality initiatives, and revenue reporting. If you want help finishing the work in front of you, try the full palmER Suite for 30 days with no credit card. Patient data automatically deletes within 24 hours.
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Asked often. Answered plainly.
Is palmER a good Cleo Health alternative?+
For emergency medicine and urgent care clinicians, palmER offers a different approach. It is available directly, works alongside any EMR, and was built specifically for the whole shift. It helps with the whole shift: ambient documentation, the MDM, your clinical questions, consult calls, chart review, and discharge papers.
How does Cleo Health fit emergency medicine?+
Cleo explicitly serves emergency medicine and hospitalists, with MDM, multi-patient management, re-evaluations, and supplemental documents. palmER was built specifically for emergency medicine and urgent care.
Does Cleo Health offer a public free trial?+
Cleo advertises 50 free patients and a public signup page with no credit card required. palmER offers a 30-day free trial with no credit card required.
What does Cleo Health cost?+
Cleo offers individual clinicians 50 free patients and lists $199/month after the trial. A resident discount is advertised without a published amount. Group and hospital pricing depends on size, needs, and selected products. palmER is $199/month for clinicians and $49/month for eligible verified students and residents, with a 30-day free trial and no credit card required.
What does Cleo Health retain after an encounter?+
Cleo's security FAQ says PHI and customer-data retention is configurable around organization requirements, with deletion on request or at contract end. Its privacy policy defers patient-data handling to contractual agreements and says its AI service providers cannot use submitted data to train their models. It does not publish a fixed deletion window for each of audio, transcripts, drafts, and edits. palmER never stores encounter audio, automatically deletes patient data within 24 hours, and uses AI providers under zero-retention agreements.
How does palmER compare on MDM?+
palmER builds a structured ED MDM from chart input, including clinical reasoning, risk, and disposition. You can supply findings and reasoning that were never spoken at the bedside, then review and paste the result into your EMR. Cleo also describes MDM that updates as context is added to the note. With palmER, chart review, consult support, and emergency medicine reference are included alongside your MDM tools.
What about EHR integration?+
Cleo advertises EHR integration opportunities. The reviewed product pages do not establish which integrations are included with an individual subscription. palmER works alongside any EMR without requiring an integration. You review the documentation and copy the final version into the chart.
Every claim about Cleo Health on this page is grounded in the vendor's own public materials, linked below. Claims about palmER come from palm-er.com.
- Cleo Health, Encounter Intelligence ↗
Organization-configured patient-experience feedback, quality initiatives, clinical decision-score prompts, and dashboards tracking documentation and feedback engagement.
- Cleo Health, Ambient Listening ↗
Acute-care ambient notes, dynamic MDM, re-evaluations, consult documentation, and supplemental documents including discharge summaries.
- Cleo Health, clinician features ↗
Emergency medicine and hospitalist focus, multi-patient management, note customization, and EHR integration opportunities.
- Cleo Health, pricing and trial ↗
50 free patients and $199/month after the trial for individual clinicians; resident discount advertised without an amount; variable group and hospital pricing.
- Cleo Health, public signup ↗
Public free-trial signup says no credit card required.
- Cleo Health, security and expanded retention FAQ ↗
SOC 2 Type 2 report, BAAs, US infrastructure, configurable retention, and deletion on request or at contract end; the retention answer was expanded in the browser.
- Cleo Technologies, privacy policy ↗
Patient information is governed by HIPAA and contractual agreements. AI processors are restricted to service delivery and cannot train their models on submitted data; general personal-information retention has no fixed duration.
Fairness note: vendors update positioning, pricing, and features over time. If something on this page is out of date, tell us. A physician reviews every report, and the page gets refreshed, whichever way the correction cuts.
Try palmER on your own shift.
The best way to know whether it fits your shift is to use it with real patients and real charts. Try palmER free for 30 days. No credit card required.