palmERHeidi.palmER.
A broad ambient scribe with a free entry point across many clinical and non-clinical specialties. Emergency medicine is not positioned as a core specialty.
Heidi
Heidi is available directly and is positioned broadly across outpatient and other specialties. It does not describe an ED-specific MDM or shift workflow, and transcripts and notes remain until the user deletes them or enables auto-deletion.
When palmER is the right call.
When the chart is written between rooms, not after a scheduled visit. Chart-paste MDM with a real differential, a patient board for the shift, structured consult scripts, and a pre-sign-off check. Available directly, with no health-system purchase or IT rollout required. Encounter audio is never stored, and patient data automatically deletes within 24 hours.
You signed one note. What else still exists?
AI documentation can create more than the note you sign: audio, transcripts, draft notes, edits, prompts, and questions. What remains depends on the tool, the vendor's terms, and sometimes your health system's contract.
What the public documents say.
Audio is not stored, but transcripts and generated notes have no published default window: they persist until the clinician deletes them or opts into auto-deletion. The help center says consult data is not used to train its model, while the privacy policy reserves de-identified use of queries and personal information to improve the platform.
No lasting shadow record.
Encounter audio is never stored. Inputs, transcripts, chats, drafts, and questions automatically delete within 24 hours. AI providers operate under zero-retention agreements.
Seventeen rows. No spin.
A wearable microphone is marketed for ED and ward settings, but emergency medicine is not positioned as a core specialty.
Built by board-certified emergency physicians for ED/UC workflows.
MDM Assistant generates differential, risk stratification, disposition, and a Clinical Insights sidebar (Most Serious / Most Likely).
"Scribe" is a core module.
Ambient Scribe auto-generates HPI and Physical Exam from live encounters; audio is transcribed in real time and immediately discarded.
Dedicated HPI and Physical Exam Assistants with complaint-specific positives and negatives.
Paste a full chart into the MDM Assistant for a complete, defensible MDM in seconds.
"Evidence" module provides research lookup with citations.
Most Serious and Most Likely differential panels generate alongside the MDM.
Patient Mode panel for active and completed patients across the shift.
Unified Chart View renders HPI, Exam, and MDM together for review and refinement.
Comms module is named for communications.
palmER Colab side panel inherits patient and conversation context automatically.
ConsultER generates structured specialty consult scripts.
Chart CheckER flags documentation gaps, billing opportunities, and medico-legal vulnerabilities before sign-off.
"Evidence" module supports clinical research lookup.
Integrated palmEM AI knowledge base for instant EM clinical reference.
Audio is not stored, but transcripts and generated notes have no published default window: they persist until the clinician deletes them or opts into auto-deletion. The help center says consult data is not used to train its model, while the privacy policy reserves de-identified use of queries and personal information to improve the platform.
Audio is never stored: it is transcribed in real time and immediately discarded. Everything else, inputs, transcripts, chats, and generated drafts, auto-deletes within 24 hours, and AI providers operate under zero-retention agreements.
Pricing page lists Free, Clinician, and Practice tiers; specific monthly prices for paid tiers are not stated on the pricing page.
Two tiers publicly listed: Clinician at $199/month and Trainee at $49/month for verified students and residents.
Public "Get Heidi free" entry point; paid tiers offer 14-day free trials.
30-day free trial, no credit card required.
Specific EHR integrations are not stated on the homepage.
Works alongside any EMR via copy and paste; no direct EHR integration.
Clinicians, practices, and health systems across many specialties.
Emergency and urgent care clinicians, groups, and health systems.
Built broad, or built for the ED.
Heidi is available directly, but its public materials do not describe an ED-specific documentation workflow. palmER is built for emergency and urgent care workflows, with chart-paste MDM, a structured differential, a patient board, ConsultER, and Chart CheckER.
- 15s
- 30
- 24h
Asked often. Answered plainly.
How does Heidi fit emergency medicine?+
Heidi is not specifically positioned for emergency medicine. palmER is purpose-built around emergency-department documentation: chart-paste MDM with Most Serious / Most Likely differential, multi-patient panel, ConsultER, Chart CheckER, and the integrated palmEM AI clinical reference.
Does Heidi offer a public free trial?+
Public free product entry point; 14-day free trial on paid tiers. palmER offers a 30-day free trial with full access to every tool, no credit card required.
What does Heidi cost?+
Tiers listed publicly: Free, Clinician, and Practice. Specific monthly prices for paid tiers are not on the pricing page; paid tiers include 14-day free trials. palmER is publicly listed at $199/month for clinicians. Approved students and residents can apply for the $49/month trainee rate. The 30-day free trial includes every tool and requires no credit card.
What does Heidi retain after an encounter?+
Audio is not stored, but transcripts and generated notes have no published default window: they persist until the clinician deletes them or opts into auto-deletion. The help center says consult data is not used to train its model, while the privacy policy reserves de-identified use of queries and personal information to improve the platform. palmER never stores encounter audio, automatically deletes patient data within 24 hours, and uses AI providers under zero-retention agreements.
How does palmER compare on MDM?+
The palmER MDM Assistant takes a full pasted chart and returns a complete MDM with clinically appropriate differential diagnoses, risk stratification, justification for orders and consultations, shared decision-making documentation, and support for appropriate E/M billing levels. The Most Serious and Most Likely differential panels and Clinical Insights sidebar generate alongside the MDM. Public materials for Heidi do not detail an equivalent ED-specific MDM workflow.
What about EHR integration?+
Specific EHR integrations for Heidi are not detailed on public pages reviewed. palmER works alongside any EMR via copy and paste, there is no integration step or IT setup required.
Every claim about Heidi on this page is grounded in the vendor's own public materials, linked below. Claims about palmER come from palm-er.com.
- Heidi Health, homepage ↗
Broad cross-specialty positioning, general-purpose scribe and communication features, and a wearable microphone with published audio-handling details.
- Heidi Health, pricing ↗
Pricing tiers: Free, Clinician, Practice; 14-day free trial on paid tiers; specific monthly prices not listed on the pricing page.
- Heidi Health, data security help article ↗
"The audio recordings are never stored and can't be accessed at a later time"; transcripts are stored for a clinician-configured period set in account settings.
Fairness note: vendors update positioning, pricing, and features over time. If something on this page is out of date, tell us. A physician reviews every report, and the page gets refreshed, whichever way the correction cuts.
Try the one built for your shift.
Start a trial tonight, paste your messiest chart, and read what comes back. Thirty days free, no card, no auto-billing.