palmERHeidi.palmER.
Heidi starts with a note template. palmER starts with your entire ED shift.
From the first workup to the last discharge, palmER puts MDM writing, clinical answers, consult preparation, and chart review in your hands. Built by emergency physicians. Ready for your next shift.
Heidi starts with a note template.
Heidi offers multi-specialty notes, templates, clinical evidence, and patient documents. Its ED references include discharge templates; a dedicated ED MDM workflow was not found in the reviewed pages.
palmER starts with your entire ED shift.
Keep multiple workups moving. Turn your chart into an EM-native MDM, get clinical answers, prepare consult calls, and review the chart before you sign. palmER also spots documentation needs for critical care, procedures, and sepsis and drafts the supporting notes. Finish with discharge instructions, work notes, and school notes. All in one subscription.
You signed one note. What else still exists?
Heidi does not save audio recordings; transcript storage depends on the session type and account settings. palmER never stores ambient audio and deletes patient data within 24 hours.
Your signed note belongs in your EHR. The drafts, transcripts, and questions that helped you get there don't need a permanent home in your AI tool. With palmER, they expire automatically.
What the public documents say.
Heidi's Safety page says it stores transcripts and notes as long as needed and does not save audio recordings. Its Help Center says real-time audio transcripts are not stored, while uploaded consultation recordings can be consented to transcript storage for later review and the duration is set in account settings. The Safety page says Heidi does not use customer data to train its AI; no fixed note or question retention window was found.
Help on shift. Patient data gone within 24 hours.
Audio is never stored. Transcripts, drafts, edits, and questions automatically delete within 24 hours. Patient data is never used to train AI models.
palmER and Heidi compared.
Scribe is a core module for capturing visits and generating structured notes.
Ambient Scribe auto-generates HPI and Physical Exam from live encounters and adds the results, plans, consults, reassessments, and disposition discussed to the MDM, where they can be edited anytime; audio is transcribed and immediately discarded.
Structured visit notes are documented, but dedicated HPI and Physical Exam generation is not separately described.
Dedicated HPI and Physical Exam Assistants with complaint-specific positives and negatives.
The Scribe page says clinicians can send everything to the EHR in one click; specific third-party systems and plan inclusion are not named.
Works alongside any EMR without requiring an integration.
Heidi lists Free at $0 and Clinician at $110 per user/month when billed yearly; Teams pricing is custom.
$199/month for clinicians. Approved students and residents pay $49/month after verification. Both include unlimited access to every tool.
A free entry point is public and Clinician advertises 14 days free; Teams routes to a sales path.
Every tool free for 30 days. No credit card and no automatic billing.
Heidi references noisy ED use through Remote and publishes an Emergency Department Discharge Instructions template, but does not position a dedicated ED MDM workflow.
Built specifically for emergency medicine and urgent care by emergency physicians.
Multi-specialty; emergency medicine is not the primary audience.
Emergency and urgent care medicine.
The reviewed pages do not establish a structured ED MDM with differential, risk, data reviewed, or disposition fields.
Writes a structured MDM from the chart and the clinical details captured by Ambient Scribe: differential, data reviewed, risk, clinical reasoning, and disposition.
A dedicated pasted-chart-to-ED-MDM workflow was not established in the reviewed pages.
Paste your chart to draft an EM-native MDM in seconds. Review and update it as the encounter progresses.
Evidence can answer, score, and draft during a visit with citations and patient context; an ED differential generator is not described.
Most Serious and Most Likely differential panels generate alongside the MDM.
No multi-patient shift tracking surface was described on the reviewed pages.
Tracks active and completed patients as multiple workups progress throughout the shift.
Pre-charting can review history, notes, and results in one place; an ED unified chart view is not established.
Unified Chart View renders HPI, Exam, and MDM together for review and refinement.
Evidence is described as answering, scoring, and drafting next steps during a visit from the context already in front of the clinician, with citations.
Ask clinical questions with the case in context. palmER also spots documentation needs for critical care, procedures, and sepsis and drafts the supporting notes.
Scribe generates referrals and handouts and the ED template includes follow-up; a dedicated specialty consult script is not described.
ConsultER generates structured specialty consult scripts.
Structured notes, codes, and tasks are described, but a clinician-requested whole-chart review is not established.
Reviews the chart for missing or incomplete documentation before you sign.
Evidence displays trusted clinical sources including EMGuidance, but an emergency-medicine-only reference product is not described.
Integrated palmEM AI knowledge base for instant EM clinical reference.
The Safety page says Heidi stores transcripts and notes as long as needed and that no audio recordings are saved. The Help Center distinguishes real-time transcription from uploaded consultation recordings, whose transcript storage can be consented to and duration set in account settings; Safety says customer data is not used to train Heidi's AI.
Encounter audio is not stored. Patient data automatically deletes within 24 hours and is not used to train AI models.
Less charting. More shift handled.
Your shift should not depend on assembling the right prompts and templates. palmER gives you dedicated tools for the MDM, consult call, chart review, and discharge paperwork, with clinical answers and patient tracking in the same workspace.
Try that workflow on your next shift. Every tool is free for 30 days, then $199/month for unlimited access. No credit card to start and no automatic billing.
- $199
- 30
- 24h
Asked often. Answered plainly.
Is palmER a good Heidi alternative?+
Yes. palmER was built for emergency and urgent care clinicians who want help with their entire shift: EM-native MDM, multiple active workups, clinical answers, consult preparation, chart review, and discharge documents. You can start yourself, use it beside any EMR, and try every tool free for 30 days.
How does Heidi fit emergency medicine?+
Heidi supports emergency medicine as one of multiple specialties; it is not exclusively positioned for the ED. palmER was built specifically for emergency medicine and urgent care.
Does Heidi offer a public free trial?+
Public free entry point; Clinician advertises 14 days free. No separate ED-specific trial was found. palmER offers a 30-day free trial with no credit card required.
What does Heidi cost?+
Heidi lists Free at $0, Clinician at $110 per user/month when billed yearly, and Teams with custom pricing. Clinician offers a 14-day trial. palmER is $199/month for unlimited access to every tool. Approved students and residents pay $49/month after verification. The full-access 30-day trial requires no credit card and ends without automatic billing.
What does Heidi retain after an encounter?+
Heidi's Safety page says it stores transcripts and notes as long as needed and does not save audio recordings. Its Help Center says real-time audio transcripts are not stored, while uploaded consultation recordings can be consented to transcript storage for later review and the duration is set in account settings. The Safety page says Heidi does not use customer data to train its AI; no fixed note or question retention window was found. palmER never stores encounter audio, automatically deletes patient data within 24 hours, and uses AI providers under zero-retention agreements.
How does palmER compare on MDM?+
Paste your chart and palmER builds a structured ED MDM, including clinical reasoning, differential, data reviewed, risk, and disposition. You do not need to write out the reasoning first. palmER also uses the results, plans, consults, reassessments, and disposition you discuss during ambient scribing, and updates an existing MDM when you discuss something new. A dedicated ED MDM workflow was not established in the Heidi sources reviewed. With palmER, chart review, clinical answers, consult preparation, and discharge tools are included in the same subscription.
What about EHR integration?+
Heidi Scribe says clinicians can send everything to their EHR in one click. The reviewed pages do not name third-party EHR systems or establish availability in the free or Clinician path. palmER works alongside any EMR without requiring an integration. You review the documentation and copy the final version into the chart.
Every claim about Heidi on this page is grounded in the vendor's own public materials, linked below. Claims about palmER come from palm-er.com.
- Heidi Health homepage ↗
Heidi offers multi-specialty notes, templates, clinical evidence, and patient documents. Its ED references include discharge templates; a dedicated ED MDM workflow was not found in the reviewed pages.
Reviewed
- Heidi Scribe ↗
Structured notes, 110+ languages, referrals and handouts, one-click EHR send, and Remote described for noisy EDs and offline use.
Reviewed
- Heidi Evidence ↗
Evidence answers, scores, and drafts during a visit, uses patient context and citations, and shows clinical-source references.
Reviewed
- Heidi Emergency Department Discharge Instructions template ↗
Public Emergency Medicine Specialist template covering diagnosis, results, treatments, medications, return precautions, education, and follow-up.
Reviewed
- Heidi pricing ↗
Free is $0; Clinician is $110 per user/month billed yearly with a 14-day trial; Teams is custom.
Reviewed
- Heidi data security help article ↗
Real-time audio transcripts are described as never stored; uploaded consultation recordings can enable consented transcript storage, with duration set in account settings.
Reviewed
- Heidi Safety Centre ↗
Safety page says Heidi stores transcripts and notes as long as needed, saves no audio recordings, de-identifies transcripts and notes, and does not use customer data to train its AI.
Reviewed
Read the full write-up: palmER vs Heidi
Vendor plans and features change. Sources and review dates are listed above. Send a correction if a detail has changed.
Put palmER to work. Your next shift is on us.
Start with your next patient: scribe the encounter or paste your chart, generate the MDM, and prepare the discharge. Get every palmER tool free for 30 days. Then $199/month. No credit card to start and no automatic billing.