Microphone Setup
Set up microphone permissions for recording patient encounters in Chrome, Safari, Firefox, and on mobile devices.
Recording patient encounters requires one-time microphone access in your browser. Most users are prompted automatically the first time they tap the record button. Just tap "Allow" and you're set.
If your browser didn't prompt you, or if you previously denied access, follow the steps below for your browser.
Desktop Browsers
iPhone / iPad (Safari)
Check iOS Settings
Open your iPhone Settings → scroll down to Safari → tap Microphone → set to Allow.
Allow when prompted
The first time you tap the record button, Safari will ask for microphone permission. Tap Allow.
If you previously denied access
Go to Settings → Safari → Advanced → Website Data → find palm-er.com and clear it. Then return to palmER and tap record again — you'll get a fresh permission prompt.
Android (Chrome)
Check Chrome permissions
Open Chrome → tap the three-dot menu → Settings → Site Settings → Microphone → make sure it's set to Ask or Allow.
Check Android system permissions
Open Settings → Apps → Chrome → Permissions → Microphone → set to Allow.
Allow when prompted
The first time you tap the record button, Chrome will ask for microphone permission. Tap Allow.
Home Screen Shortcuts
If you added palmER to your home screen, recordings may stop when your phone screen locks. For reliable recording, open palmER directly in Safari or Chrome instead of the home screen shortcut.
Still Having Issues?
If you're seeing "Permission Denied" errors or the microphone isn't working after following these steps, check our Recording & Microphone Troubleshooting guide for more solutions.
Getting Started with palmER AI Suite
Quick start guide for palmER AI Suite. Learn about the MDM, HPI, Exam, and Ambient Scribing tools. Navigate the platform and set up for your first shift.
Ambient Scribing
Ambient scribing built for emergency medicine. palmER captures your encounter and generates your HPI and Physical Exam notes in seconds.