Recording & Microphone Troubleshooting

Fix microphone permission errors, recording failures, and transcription issues. Solutions for iOS, Android, and desktop browsers.

Most recording issues are solved by checking microphone permissions. Here are quick fixes for the most common problems.

Common Recording Issues

Good audio quality leads to better transcription and documentation:

Place your phone close to the conversation — within 3–4 feet works well
Minimize background noise when possible — though the transcription handles typical ED ambient noise
Speak clearly — the AI handles medical terminology well, but mumbling reduces accuracy
Don't worry about typical hospital noise — overhead pages, monitor alarms, and background conversations are filtered effectively

If you've tried the solutions above and still need help:

Click your email in the bottom-left corner of the platform → Contact Us.

Let us know your device type, browser, and what happened. Screenshots of error messages are especially helpful.