Legacy User Access

Information for palmEM users who purchased the app before the subscription model - maintaining your grandfathered access and resolving access issues.

If you purchased palmEM AI before we transitioned to subscriptions, you have legacy access to the app. This guide explains how your grandfathered access works and how to troubleshoot if you're seeing a paywall.

What is Legacy Access?

Legacy users are those who purchased palmEM AI as a one-time purchase through the App Store or Google Play before we introduced the subscription model.

Legacy users retain:

Full access to all existing content
All content updates and improvements
Continued access without a subscription

What might require a subscription: New features introduced after your original purchase (like the AI Reference) may require a subscription upgrade. The core clinical content you paid for remains fully accessible.

The Critical Requirement: Email Match

Most Common Issue

To maintain legacy access, you must be logged into palmEM AI with the same email address associated with your original App Store (iOS) or Google Play (Android) purchase.

If your emails don't match, the app can't verify your legacy status and will show a paywall.

Finding your purchase email:

iOS: The email associated with your Apple ID when you purchased the app
Android: The email associated with your Google Play account when you purchased the app

Finding your palmEM login email:

Open palmEM AI
Tap the menu (☰)
Go to Settings
Your email is displayed at the top

If these don't match, that's why you're seeing a paywall.

Restoring Your Legacy Access

If you're seeing a paywall but you're a legacy user:

Step 1: Restore Purchases

Tap Restore on the paywall

On the paywall screen, tap "Restore Subscription" or "Restore Purchases"

Force close the app

Completely close palmEM AI (force quit, don't just minimize).

Reopen palmEM AI

Launch the app again to verify your legacy access is restored.

This resolves the issue for most legacy users.

Step 2: Verify Email Match

If restoring purchases didn't work:

Verify you're logged in with the correct email (see above).

Update if needed

If your emails don't match, log out and log back in with your purchase email.

Try restoring again

Attempt the restore purchases process one more time.

Step 3: Contact Support

If you're still seeing a paywall after:

Restoring purchases
Verifying email match
Restarting the app

Contact palmEM support and include:

The email you're logged in with
The email associated with your App Store/Google Play account
Approximate date of your original purchase
Screenshot of the paywall (if possible)

We'll verify your legacy status and restore your access manually if needed.

For New Users: Current Subscription Options

If you're new to palmEM AI or don't have a legacy purchase, subscription options include:

Annual Subscription:

Full access to all features
Includes 7-day free trial
Best value

Monthly Subscription:

Full access to all features
Billed monthly
No trial period

Canceling a trial: If you started a free trial and don't want to continue, cancel at least 24 hours before the trial ends to avoid being charged.

PediTape is Always Free

Regardless of subscription or legacy status, PediTape (weight-based pediatric dosing) is completely free for all users. No purchase or subscription required.

Legacy User Access

On this page