Recover and Migrate Older palmEM Notes.

If you saved personal notes in palmEM before version 10, those notes lived on the device rather than in your palmEM account. On iPhone or iPad, you can copy remaining local note files into the current Personal Notes feature so they sync with your account.

This guide applies to older iOS notes that are still on the original device. It does not import bookmarks or restore files that are no longer present.

Check which notes you need to move

Notes already visible in your current palmEM account use the current system; they do not need this manual migration. The steps below are for older notes you can find under the palmEM folder in the iOS Files app.

If that folder or an expected file is missing, stop before reinstalling or deleting data and contact support. Tell us which device holds the old installation and whether the app was previously deleted.

How to Migrate Your Legacy Notes

This process works for iOS users who have old notes stored locally. Follow these steps to move them to your current palmEM account.

Step 1: Update palmEM AI to the Latest Version

Before migrating, make sure you're running the latest version of palmEM AI:

1. Open the App Store
2. Tap your profile icon (top right)
3. Scroll to see pending updates
4. If palmEM AI has an update, tap Update

Alternatively, search for "palmEM" in the App Store or use this link.

Step 2: Find Your Legacy Notes

Your old notes are stored in the Files app on your iOS device:

1. Open the Files app (learn about Files)
2. Navigate to On My iPhone or On My iPad
3. Look for the palmEM folder
4. Open it to see your saved notes files

Each file corresponds to a topic you added notes to in the old version.

Step 3: Copy Notes to the New System

Transfer each note individually:

1. 01

   Open a note file in Files app

   In the Files app, tap on one of your note files to open it.

2. 02

   Copy the text

   Select all the text in the note and copy it.

3. 03

   Navigate to the topic in palmEM AI

   Open palmEM AI and find the same topic this note belongs to.

4. 04

   Open the notes field

   Tap the notes icon in the upper right corner.

5. 05

   Paste and save

   Paste the text into the notes field. Your note automatically saves to the cloud.

6. 06

   Repeat for all notes

   Repeat this process for each note file you want to preserve.

Tips for Migration

Prioritize important notes: You don't have to migrate every note. Focus on the ones you actually use.

Update as you go: If your old notes are outdated, this is a good time to revise them with current information.

Keep the originals until you verify: Reopen each migrated note and check its full text. If you use another device, confirm it appears there under the same account before removing any original files.

Verification

After migration, verify your notes are in the cloud:

1. 01

   Open palmEM AI on your iOS device

   Launch the app where you migrated your notes.

2. 02

   Navigate to a migrated topic

   Find a topic where you added a note.

3. 03

   Check that the note appears

   Verify the note content is displayed correctly.

4. 04

   Sign in on another device (optional)

   If you have another device, sign in with the same account.

5. 05

   Verify sync

   Check that the note appears on the second device, confirming cloud sync is working.

If the note shows up on both devices, you have confirmed that it synced. Keep your original files until you have checked every note you want to preserve.

Need Help?

If you're having trouble finding your old notes or migrating them, contact support and we'll walk you through the process.

For everyday editing and syncing after migration, see Personal Notes.