Migrating Notes from Legacy Versions

If you used palmEM AI before version 10, your notes were stored locally on your device. With version 10 and later, we moved to secure cloud storage with end-to-end encryption. This guide explains why we made this change and how to migrate your old notes.

Why We Changed the Notes System

The old system (pre-v10):

• Notes stored only on your device
• Lost if you deleted the app or changed devices
• Not synced across devices
• No encryption

The new system (v10+):

• Notes stored in secure cloud storage
• Synced across all your devices
• End-to-end encryption
• Automatic backup
• Survives app deletion and device changes

This security improvement required a new data structure, making old notes incompatible with the new system. You'll need to manually migrate them.

Benefits of the New Cloud Notes System

Enhanced Security: Your notes are encrypted end-to-end. Even we can't read them - only you can access your notes with your account credentials.

Cross-Device Sync: Add a note on your phone during a shift, and it's instantly available on your tablet at home. All your devices stay in sync automatically.

Automatic Backup: Your notes are backed up continuously. Drop your phone in a trauma bay? Your notes are safe in the cloud.

Permanent Storage: Delete the app, reinstall it, switch devices - your notes follow your account, not your device.

How to Migrate Your Legacy Notes

This process works for iOS users who have old notes stored locally. Follow these steps to move them to the new cloud system.

Step 1: Update palmEM AI to the Latest Version

Before migrating, make sure you're running the latest version of palmEM AI:

1. Open the App Store
2. Tap your profile icon (top right)
3. Scroll to see pending updates
4. If palmEM AI has an update, tap Update

Alternatively, search for "palmEM" in the App Store or use this link.

Step 2: Find Your Legacy Notes

Your old notes are stored in the Files app on your iOS device:

1. Open the Files app (learn about Files)
2. Navigate to On My iPhone or On My iPad
3. Look for the palmEM folder
4. Open it to see your saved notes files

Each file corresponds to a topic you added notes to in the old version.

Step 3: Copy Notes to the New System

Transfer each note individually:

Tips for Migration

Prioritize important notes: You don't have to migrate every note. Focus on the ones you actually use.

Update as you go: If your old notes are outdated, this is a good time to revise them with current information.

Delete old files after migrating: Once you've successfully transferred a note to the cloud (verify it's there), you can delete the old file from the Files app.

Verification

After migration, verify your notes are in the cloud:

If the note shows up on both devices, migration was successful.

Need Help?

If you're having trouble finding your old notes or migrating them, contact support and we'll walk you through the process.

The security and permanence of the new cloud notes system is worth the one-time effort to migrate. Your future self will thank you when you switch devices and all your notes are already there.

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